The importance of backing up data cannot be emphasised enough. Too many times, we meet people who have meant to back up, but haven't got around to it, or don't know how to back up and fail to ask for help to have their hard drive fritz. If you are one of these people, don't stress. Bring your device in and we'll do everything we can to retrieve your data. If we can't do it, and you must have it, we can refer you to technicians with the next step equipment. Rest assured... anything we do, will not hurt their process.